Privacy Policy

1. Data Controller

The data controller for your personal data is:

2. Personal Data We Collect

We collect and process the following categories of data:

• Contact and Identification Data: Name, email address, phone number, and company name, provided when you contact us directly via email or phone.
• Booking Data (Koalendar): Name, email address, appointment date and time, and project description, collected when you use our integrated online booking tool.
• Technical Browsing Data: IP address, browser type, and pages visited (via anonymized analytical tools for security and site optimization).

3. Purposes of Data Processing

Your personal data is processed for specific, explicit, and legitimate purposes:

• Inquiry and Relationship Management: Replying to your emails and handling information requests.
• Scheduling and Appointment Management: Organizing discovery calls booked through the Koalendar widget.
• Service Improvement and Website Security: Analyzing aggregate site traffic and preventing fraudulent or malicious activities.

4. Legal Basis for Processing

We collect and process your data under the following legal bases:

• Your Consent: Specifically when you choose to book a call using our online booking calendar, or when you accept certain analytical cookies.
• Execution of Pre-contractual Measures: When you request a proposal or detailed information in anticipation of a potential collaboration.
• Our Legitimate Interest: To ensure the technical security and performance of our website, and to analyze traffic on our services.

5. Data Sharing and Transfer

Your personal data is treated with strict confidentiality. We do not sell or rent your data to third parties. Your data may be shared with technical subcontractors only to the extent necessary to perform the tasks described above:

• Koalendar: Third-party service used to handle online appointment scheduling (their privacy policy applies to submissions made through the widget).
• Website Host (Vercel): To ensure technical display and infrastructure operation.

6. Data Retention Period

We retain your data only for as long as necessary for the purposes for which it was collected:

• Contact Inquiries: Maximum of 3 years from the date of our last contact with you.
• Booked Appointments: Retained for the duration of our commercial relationship, or deleted after 1 year if no contract or project is initiated.

7. Your Rights Under GDPR

As a European citizen, you have the following rights regarding your personal data:

• Right of Access and Rectification: The right to know what data we hold and request corrections.
• Right to Erasure ("Right to be Forgotten"): The right to request the permanent deletion of your data under certain conditions.
• Right to Restriction and Objection: The right to object to or request the restriction of the processing of some of your data.
• Right to Data Portability: The right to request the transfer of your data to another data controller.

To exercise your rights, simply send an email to: info@operion.be.

If you feel that your rights have not been respected, you have the right to lodge a complaint with the Belgian Data Protection Authority (GBA / APD):